Insights
Methods we use, written down.
Practical notes on choosing what to automate, building AI systems that hold up in production, and connecting business platforms without creating a new problem.
Latest
Recent writing.
Automation
Where to start with automation: how to pick the first process
A practical method for choosing the first process to automate: score by volume, variability, handoffs, and consequence of error rather than by whichever complaint is loudest.
AI systems
AI agents and chatbots are not the same thing
The practical differences between a chatbot widget and a business AI agent: grounding, permissions, tool access, escalation, and auditability — and what each one is actually good for.
Integration
Eleven questions to settle before you integrate two systems
A pre-build checklist for connecting business systems: field ownership, conflict resolution, failure handling, backfill, rate limits, monitoring, and the reconciliation nobody plans for.
Have a process you are not sure about?
Describe it in a few sentences. We will tell you whether it is worth automating, and what we would look at first.